Please note that delivery times are guidelines. Occasionally individual products are temporarily on back order which can create delays. You can always use the unique link you received after you placed your order to keep up to date on its status.
Shipping and delivery
We deliver world-wide and unless otherwise requested we ship via DHL, DEUTSCHE POST or UPS. We offer free shipping within the EU on orders of €50 or more. On orders of less than €50 within the EU the shipping charge is €10.
All other shipping charges are calculated according to delivery address. Delivery time also depends on delivery address, as well as whether or not the product is in stock in your desired colour/variant. Special orders can increase delivery time – you can find information about expected production time in the individual product descriptions.We are not responsible for delays caused by shipping companies.
We ship all of our merchandise via parcel post. This makes it possible to track packages if problems develop or delays occur.
For shipments outside the EU, please be aware that your order may be delayed while clearing customs and that we are not responsible for customs-related delays. You are responsible for any customs duties or import fees.
Check the delivery
Please inspect the contents of your package as soon as it arrives. Make sure that you have received the correct product, undamaged, and that there is nothing missing from the shipment. If you do not do this within a reasonable amount of time (two days) after delivery, Better Shapes cannot be held responsible for any damage.
You’ll need photos of both the external and internal packaging – including the shipping label – as well as the damage itself. Better Shapes is not responsible for products damaged during transport. We always pack your order with great care to minimize any possible shipping damage. Please contact Customer Service if you have any questions or problems. You can reach us via mail (firstname.lastname@example.org) or telephone.